Privacy Policy
1. Introduction and company information
This Privacy Policy explains how Cloverstone Property Services Limited collects, uses, stores, shares, and protects personal data when providing property services and operating its business in Ireland. This Policy applies to personal data collected from customers, prospective customers, tenants, landlords, vendors, contractors, visitors to our premises, users of our website, and any other individuals who interact with us in connection with our services.
Data controller: Cloverstone Property Services Limited
Address: Cloverstone Property Services, Unit 4, Parkwest Industrial Park, Dublin 12, D12 VY52, Ireland
Email: [email protected]
Phone: +353 1 524 8793
We are committed to handling personal data in a lawful, fair, and transparent manner, and to respecting the privacy rights of individuals whose data we process.
2. Data collection and processing
We may collect and process the following categories of personal data, depending on your relationship with us and the services we provide:
- Identity data: name, title, date of birth, and identification details where required.
- Contact data: address, email address, telephone number, and other communication details.
- Property and transaction data: details relating to properties, tenancy applications, sales enquiries, service requests, agreements, inspections, maintenance, payments, and invoices.
- Financial data: bank account details, payment records, billing information, and credit-related information where applicable.
- Technical and usage data: IP address, browser type, device information, log data, and website usage information.
- Communication data: records of emails, phone calls, forms, messages, complaints, and other correspondence.
- Compliance data: verification documents, tax-related information, anti-fraud data, and records needed to comply with legal obligations.
We may collect personal data directly from you, from third parties acting on your behalf, from service providers, from public sources, and from other parties involved in a property transaction or service arrangement.
Where necessary, we may also process special category data or other sensitive information only in limited circumstances and where permitted by law.
3. Purpose of data processing
We process personal data for the following purposes:
- to provide property management, letting, sales, maintenance, and related services;
- to assess enquiries, applications, and eligibility for services;
- to administer contracts, leases, instructions, and agreements;
- to communicate with customers, tenants, landlords, contractors, and other business contacts;
- to arrange repairs, inspections, valuations, and site visits;
- to process payments, refunds, invoices, and account records;
- to manage complaints, disputes, claims, and customer support;
- to comply with legal, tax, accounting, regulatory, and record-keeping obligations;
- to prevent fraud, misuse, unauthorized access, and other unlawful activity;
- to maintain and improve our website, systems, security, and business operations;
- to send service-related communications and, where permitted, marketing communications;
- to establish, exercise, or defend legal claims.
4. Legal basis for processing
We only process personal data where we have a valid legal basis. Depending on the context, our processing may rely on one or more of the following:
- Contract: processing necessary to enter into or perform a contract with you, including service arrangements, tenancy matters, or property-related instructions.
- Legal obligation: processing required to comply with applicable laws and regulations, including accounting, tax, anti-fraud, and record-keeping obligations.
- Legitimate interests: processing necessary for our legitimate business interests, such as operating our services, protecting our business, improving our systems, communicating with clients, and preventing fraud, where those interests are not overridden by your rights and freedoms.
- Consent: where you have given clear consent for a specific processing activity, such as certain marketing communications or optional data uses.
- Vital interests: in rare cases, processing may be necessary to protect someone’s life or physical safety.
- Public task or other lawful ground: where applicable under relevant law.
Where we rely on consent, you may withdraw it at any time, as described below.
5. Data sharing and third parties
We may share personal data with third parties only where necessary and appropriate for the purposes described in this Policy. These third parties may include:
- service providers supporting our IT, cloud hosting, email, communications, maintenance, and administrative functions;
- professional advisers such as accountants, auditors, solicitors, insurers, and consultants;
- contractors, tradespeople, engineers, and other property service providers;
- payment processors, financial institutions, and debt collection agencies where required;
- landlords, tenants, purchasers, vendors, estate agents, and other parties involved in a property transaction or service arrangement;
- public authorities, regulators, courts, law enforcement agencies, and other bodies where disclosure is required or permitted by law;
- third parties involved in the sale, merger, restructuring, or transfer of all or part of our business.
We require third parties who process personal data on our behalf to protect it and to use it only for specified purposes in accordance with applicable law.
6. Data transfer to third countries
Where personal data is transferred outside Ireland or the European Economic Area, we will take steps to ensure that appropriate safeguards are in place. These may include:
- transfers to countries recognised as providing an adequate level of protection;
- standard contractual clauses or other approved transfer mechanisms;
- supplementary technical and organisational measures where appropriate.
Where required, you may request further information about the safeguards used for international transfers by contacting us using the details below.
7. Storage duration
We retain personal data only for as long as necessary for the purposes for which it was collected, including to satisfy legal, accounting, reporting, dispute resolution, and business requirements.
Retention periods may vary depending on the type of data and the nature of the relationship, but generally we consider:
- contractual and transaction records for the duration of the relationship and for a reasonable period thereafter;
- financial and accounting records for the period required by law;
- customer service and correspondence records for as long as needed to manage queries and disputes;
- website and technical logs for a limited period necessary for security, diagnostics, and analytics;
- data subject requests, complaints, and legal claim records for the period necessary to defend or establish rights.
When personal data is no longer required, we will securely delete, anonymize, or irreversibly destroy it where appropriate.
8. User rights (access, rectification, erasure, restriction, data portability, objection)
Subject to applicable law, you may have the following rights in relation to your personal data:
- Access: to request confirmation of whether we process your personal data and to obtain a copy of that data.
- Rectification: to request correction of inaccurate or incomplete personal data.
- Erasure: to request deletion of personal data in certain circumstances.
- Restriction: to request that we limit the processing of your personal data in certain circumstances.
- Data portability: to receive certain data in a structured, commonly used, machine-readable format and to request transfer to another controller where technically feasible.
- Objection: to object to processing based on our legitimate interests or to direct marketing at any time.
To exercise any of these rights, please contact us using the details in Section 12. We may need to verify your identity before responding. We will respond within the timeframes required by applicable law.
Please note that these rights are not absolute and may be subject to legal exceptions and limitations.
9. Withdrawal of consent
Where we rely on your consent to process personal data, you may withdraw that consent at any time by contacting us. Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal. If you withdraw consent, we may still be able to process your data where we have another lawful basis to do so.
If you wish to stop receiving marketing communications, you may use the unsubscribe option in the communication or contact us directly.
10. Right to complain
If you are concerned about how we handle your personal data, please contact us first so that we may try to resolve the issue.
You also have the right to lodge a complaint with the relevant supervisory authority in Ireland, the Data Protection Commission, or with any other competent authority if applicable.
11. Data security
We implement appropriate technical and organisational measures designed to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. These measures may include access controls, password protection, network security, staff training, secure storage, and regular review of our procedures.
While we take reasonable steps to protect personal data, no system or method of transmission over the internet can be guaranteed to be completely secure. You should also take care to protect your own information when communicating with us.
12. Contact information
If you have any questions about this Privacy Policy or our processing of personal data, or if you wish to exercise your rights, please contact:
Cloverstone Property Services Limited
Cloverstone Property Services, Unit 4, Parkwest Industrial Park, Dublin 12, D12 VY52, Ireland
Email: [email protected]
Phone: +353 1 524 8793
13. Changes to privacy policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. Any updated version will be posted with a revised effective date where appropriate.
We encourage you to review this Privacy Policy periodically to stay informed about how Cloverstone Property Services Limited processes personal data.