Privacy Policy

1. Introduction and company information

This Privacy Policy explains how Cloverstone Property Services Limited collects, uses, stores, shares, and protects personal data when providing property services and operating its business in Ireland. This Policy applies to personal data collected from customers, prospective customers, tenants, landlords, vendors, contractors, visitors to our premises, users of our website, and any other individuals who interact with us in connection with our services.

Data controller: Cloverstone Property Services Limited
Address: Cloverstone Property Services, Unit 4, Parkwest Industrial Park, Dublin 12, D12 VY52, Ireland
Email: [email protected]
Phone: +353 1 524 8793

We are committed to handling personal data in a lawful, fair, and transparent manner, and to respecting the privacy rights of individuals whose data we process.

2. Data collection and processing

We may collect and process the following categories of personal data, depending on your relationship with us and the services we provide:

We may collect personal data directly from you, from third parties acting on your behalf, from service providers, from public sources, and from other parties involved in a property transaction or service arrangement.

Where necessary, we may also process special category data or other sensitive information only in limited circumstances and where permitted by law.

3. Purpose of data processing

We process personal data for the following purposes:

4. Legal basis for processing

We only process personal data where we have a valid legal basis. Depending on the context, our processing may rely on one or more of the following:

Where we rely on consent, you may withdraw it at any time, as described below.

5. Data sharing and third parties

We may share personal data with third parties only where necessary and appropriate for the purposes described in this Policy. These third parties may include:

We require third parties who process personal data on our behalf to protect it and to use it only for specified purposes in accordance with applicable law.

6. Data transfer to third countries

Where personal data is transferred outside Ireland or the European Economic Area, we will take steps to ensure that appropriate safeguards are in place. These may include:

Where required, you may request further information about the safeguards used for international transfers by contacting us using the details below.

7. Storage duration

We retain personal data only for as long as necessary for the purposes for which it was collected, including to satisfy legal, accounting, reporting, dispute resolution, and business requirements.

Retention periods may vary depending on the type of data and the nature of the relationship, but generally we consider:

When personal data is no longer required, we will securely delete, anonymize, or irreversibly destroy it where appropriate.

8. User rights (access, rectification, erasure, restriction, data portability, objection)

Subject to applicable law, you may have the following rights in relation to your personal data:

To exercise any of these rights, please contact us using the details in Section 12. We may need to verify your identity before responding. We will respond within the timeframes required by applicable law.

Please note that these rights are not absolute and may be subject to legal exceptions and limitations.

9. Withdrawal of consent

Where we rely on your consent to process personal data, you may withdraw that consent at any time by contacting us. Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal. If you withdraw consent, we may still be able to process your data where we have another lawful basis to do so.

If you wish to stop receiving marketing communications, you may use the unsubscribe option in the communication or contact us directly.

10. Right to complain

If you are concerned about how we handle your personal data, please contact us first so that we may try to resolve the issue.

You also have the right to lodge a complaint with the relevant supervisory authority in Ireland, the Data Protection Commission, or with any other competent authority if applicable.

11. Data security

We implement appropriate technical and organisational measures designed to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. These measures may include access controls, password protection, network security, staff training, secure storage, and regular review of our procedures.

While we take reasonable steps to protect personal data, no system or method of transmission over the internet can be guaranteed to be completely secure. You should also take care to protect your own information when communicating with us.

12. Contact information

If you have any questions about this Privacy Policy or our processing of personal data, or if you wish to exercise your rights, please contact:

Cloverstone Property Services Limited
Cloverstone Property Services, Unit 4, Parkwest Industrial Park, Dublin 12, D12 VY52, Ireland
Email: [email protected]
Phone: +353 1 524 8793

13. Changes to privacy policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. Any updated version will be posted with a revised effective date where appropriate.

We encourage you to review this Privacy Policy periodically to stay informed about how Cloverstone Property Services Limited processes personal data.

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